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| In order to offer our sevice better,T-star has set “supervisory for the satisfaction from client” up. Wish to develop our level of service in this way! |
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| In the course of our service ,the malfeasances,include attitudes,fashions and efficient and so on. |
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| complaint mail |
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| complaint telephone |
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| Deal with the familiar problem about travel |
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| 1、What kind of operations we have? |
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Answer: Foreign visitor,include travel in headqarters,enter a country to travel,book in plane tickets about many places and book in hotels.
Local vistor,include travel in headqarters,traver in domestic,departure for travel,free travel,book in plane tickets about many places and book in hotels. |
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2、When is suitable to sign up?
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Answer:Popularly,it need to enter your name 10 days before if you enter the travel in domestic,it will be different for the departure for travel base on different places:it need to enter your name 2weeks before aoubt ASEAN and korea. And it need to enter your name 30 to45 days before about Occident. |
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3、Can you deal with all the travel wherever the off place is?
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Answer:Persently,we just take Beijing and Tianjin as the principal places mainly.if you will leave from other places we can ask some units to deal with it. |
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4、Need I pay for other things in the travel,after delivering the expenses to
T-star?
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Answer:It's base on the specific instance. If there are items which belongs to your own expense and you want to participate in,so that is at your own cost. In addition, we will pay tips to chauffeur and cicerone base on the specific instance. And it need to refill some cost to old people, teachers and enfants,it is also base on the specific instance. We will tell you ahead about all the other things. |
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5、Why the quoteprice in T-star is under other agency?
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Answer:It is not a simple one to the price about travel,it is base on the time of the plane,the level of the reception, the number of the view and the shopping place. |
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6、What kind of cedula shall we need when we outing?
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Answer:Generally, you should prepare for your ID card in local,it need to prepare your passport when leave for another Country before your arrived the destination 6 months ago. If you donnot have thep passport, you need to transcat it by yourself to the relational department. You’d also need to transcat the visa if you are going to Hongkong and Macao by yourself.
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